Лексика по темам кодификатора для ЕГЭ по английскому языку. Сдай устную часть на максимум!

Customer retention – Удержание клиентов

Customer retention refers to the ability of a store or brand to keep customers coming back for repeat purchases.

This can involve strategies like loyalty programs, personalized offers, and excellent customer service.

Customer service hotline – Горячая линия службы поддержки клиентов

A customer service hotline is a phone number that customers can call for assistance with their purchases.

Hotlines may have designated hours of operation and wait times can vary.

Delivery confirmation – Подтверждение доставки

Delivery confirmation means that the store has received confirmation that your purchase has been delivered to its intended destination.

This can provide peace of mind that your package was delivered successfully.

Вопросы и ответы по теме Shopping

What types of products do you enjoy purchasing the most?

Personally, I enjoy purchasing tech gadgets and accessories, as well as books and clothing.

Do you prefer to shop online or in-store for your purchases?

It depends on what I’m buying – for clothing, I prefer to try things on in-store, but for tech gadgets and books, I don’t mind shopping online.

What factors influence your purchasing decisions?

Price, quality, convenience, and brand reputation are all important factors that influence my purchasing decisions.

Have you ever made an impulsive purchase? If so, what was it?

Yes, I’ve definitely made a few impulsive purchases in the past. One memorable one was a set of fancy gardening tools that I never ended up using much!

What kind of things do you like to buy when you go shopping?

I tend to prefer buying clothing and accessories. I love finding unique pieces that express my personal style.

Do you have a favorite store to shop at?

Yes, I really enjoy shopping at small boutique stores where I can find one-of-a-kind items. But for everyday items, I usually go to larger department stores.

How do you decide what to buy when you’re shopping?

It depends on what I’m shopping for. If it’s something specific, like a new winter coat or a gift for someone, I’ll do some research beforehand and read reviews. But if I’m just browsing, I tend to buy things that catch my eye and fit within my budget.

Have you ever regretted a purchase you’ve made?

Definitely. There have been times when I’ve bought something on impulse and later realized it wasn’t really what I wanted or needed. Now I try to be more thoughtful about my purchases and make sure they align with my values and priorities.

Do you prefer to do your shopping online or in person?

It depends on what I’m shopping for. For clothing and accessories, I usually prefer to shop in person so I can try things on and see how they look and feel. But for household items or groceries, I often opt for online shopping since it’s more convenient.

What are your thoughts on buying secondhand items?

I’m a big fan of buying secondhand items! It’s a great way to save money while also reducing waste and supporting sustainable consumption. There are so many high-quality, gently used items out there that can be found at a fraction of the cost of buying brand new.

Do you have any shopping tips for saving money?

One tip is to always look for sales or discounts before making a purchase. Another is to stick to a budget and avoid impulse buying. And finally, consider buying secondhand or refurbished items rather than always opting for new products.

Have you ever had a bad shopping experience?

Yes, I’ve definitely had some frustrating experiences while shopping, like dealing with unhelpful or pushy salespeople. But I try not to let those experiences ruin my overall enjoyment of shopping.

What is the most expensive thing you’ve ever purchased?

The most expensive thing I’ve ever purchased was probably a laptop. It was a big investment, but it’s something I use every day for work and personal projects, so it was worth it.

Do you enjoy shopping alone or with other people?

It depends on my mood. Sometimes I like shopping alone because it gives me time to browse at my own pace and really think about what I want. But other times, it’s fun to shop with friends or family and get their input on what looks good.

What is the last thing you bought and why did you buy it?

The last thing I bought was a new pair of running shoes. I needed them because my old ones were worn out, and I wanted to invest in a high-quality pair that would provide good support and help prevent injuries.

Are there any types of stores you avoid shopping at?

I try to avoid shopping at stores that use unethical or unsustainable practices. For example, I don’t shop at stores that have a history of exploiting workers or contributing to environmental degradation.

How do you stay organized while shopping?

I usually make a list of what I need to buy before I go shopping, so I don’t forget anything important. And while I’m shopping, I keep a mental note of how much money I’ve spent and how many items I have left on my list.

What is your opinion on Black Friday and other big shopping events?

While I understand why some people enjoy participating in these events, I personally try to avoid them. I find the crowds and chaos overwhelming, and I don’t like the pressure to buy things just because they’re on sale. Plus, I think it’s important to be mindful of our consumption habits and not get caught up in the cycle of constant buying and discarding.

Названия магазинов

Department Store – Универмаг

I usually go to the department store to buy household items like towels and bedding.

The department store has a great selection of clothing and accessories.