Salesforce For Dummies

Get up to lightning speed with this fully updated, bestselling guide to using Salesforce. com! Salesforce. com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You’ll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by Salesforce. com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce. com, the world's most popular customer relationship manag…