Книга дельная. Без воды, приводятся реальные кейсы и способы их разрешения. Много практичных полезных советов и методик. Кое-что уже испробовала в дел...
Models and methods for operational risks assessment and mitigation are gaining importance in financial institutions, healthcare organizations, industry, businesses and organisations in general. This...
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a...